FAQ’s

General FAQ's

No, we do not have any minimum order quantity but we can provide you with an item's standard case quantity for ease of shipping and receiving.

We provide a  1 year warranty for products from Invoice Date.  Detailed information about our warranty policy can be found in our Terms & Conditions of Sales.

Yes, we offer technical support on our complete line of products. Please call our office at 334.244.1885 and ask for the Technical Department.  You may also send inquiries to info@regitar.com.

1. Acceptance: Acceptance of any order by Regitar is conditional upon approval by Regitar. Acceptance is limited to the Terms and Conditions of Sale, and Regitar hereby objects to any modifications of these Terms and Conditions of sale unless agreed to in writing by Regitar.

2. Pricing and Discounts: Prices are in US Dollars. Prices are subject to change at Regitar’s discretion with or without prior notice. a. Applicable discounts will be computed on merchandise value only. 

3. Minimum Order or Charge: There is no minimum order amount or charge; however, Regitar reserves the right to change quantities to standard packages (case quantity) if indicated in the pricing structure.

4. Payment Terms: All payment terms are subject for approval and review based on credit references.

a. Open credit terms of payment are available to approved accounts from date of invoice unless otherwise specifically stated on the invoice. Please contact your Sales Representative for more details on open accounts.

b. Open account payments received after the agreed terms are subject to a late charge (assessed at prevailing rates) and past due accounts are subject to credit review. For defaulted accounts, all costs will be collected along with the account balance.

c. Regitar reserves the right to hold or cancel any orders or portions of orders if Customer fails to meet the approved requirements of credit terms of payment.

5. Taxes: The Customer agrees to bear all applicable taxes. Customer is responsible for all tax information including any exemptions or numbers.

6. Freight and Shipping Policy: All shipments are F.O.B. Montgomery, Alabama unless otherwise agreed upon by Regitar and Customer and are subject to shipping and handling charges.

a. All orders will be shipped via United Parcel Service (UPS) Ground unless otherwise specified by Customer. Under normal circumstances, most orders will ship within forty-eight (48) hours of placing the order. Due to large order volumes, weather conditions or circumstances beyond Regitar’s control, we will ship orders out as soon as possible.

b. Shipments to destinations outside of the U.S. must be through a U.S. based clearance agent, such as a freight forwarder.

c. No material will be shipped on consignment.

d. Any shipping discrepancies, including item or quantity, must be reported within ten (10) business days from Invoice date to Sales Representative or Customer Service.

e. Any discrepancies or errors due to the freight carrier are not the responsibility of Regitar. Any fees should be claimed with carrier.

f. Unless specified, Regitar reserves the right to choose the carrier of choice and is not responsible for any damages or loss due to carrier.

7. Order Cancellation: To cancel an order, please contact Sales Representative or Customer Service as soon as possible. Every effort will be made to accommodate cancellation of your order, as long as it has not shipped yet. Please note that if an order has shipped, it cannot be cancelled. If package is refused, then any subsequent charges or penalties imposed by the shipping carrier will be billed to Customer.

8. Warranty: Warranty only applies to products sold within the continental US. For all other locations, please contact your Sales Representative for details.

a. Regitar warrants that all parts sold will be of the kind and quality stated in the order or contract and will be free of defects in material and workmanship in normal use and service.

b. Regitar provides twelve (12) months warranty for the products purchased from the Invoice date. Liability is limited to credit issued or replacement of product at Customer’s discretion within twelve (12) months of Invoice date.

c. During warranty period, Regitar will issue credit for, or replace any parts, at our option, that are found to be defective while in normal use and proper installation. Regitar accepts no responsibility for misuse of its products, neglect, unauthorized alteration or improper installation.

d. Regitar is not liable for consequential damages, commercial loss, personal injury claims, or loss of profits.

e. Regitar is only liable for the replacement of the parts purchased from Regitar. Any additional claims such as transportation, repair or any consequential damages, commercial loss, personal injury or loss of profits are excepted from our warranty.

f. The replacement will not be responsible for any parts proved to be damaged by improper installation or found to be tampered, modification abused or misused or neglect after our analysis.

g. Any warranty claim is requested to list the defective parts by filling out the “Returned Goods Authorization” form for warranty approval. Please contact your Sales Representative for an RGA Number.

h. Defective parts must be returned to Regitar for analysis, if required.

i. This warranty is in lieu of any other warranty, whether expressed or implied.

9. Returned Goods Policy: Return shipment of new merchandise will be accepted and credit will be allowed subject to the following provisions:

a. A Returned Goods Authorization (RGA) number must be assigned by Regitar prior to returning. This RGA number must be prominently displayed on the package. Packages with no RGA number may be refused. Regitar reserves the right to refuse any return. Shipments sent back will be returned to Customer at Customer’s expense. Regitar reserves the right to accept or reject credit for returned goods. Please be advised that all RGA numbers are only valid for fortyfive (45) days from issue date. After expiration, you must acquire a new RGA number.

b. Issuance of this RGA number does not guarantee acceptance of the returned items. All returned items must meet the warranty requirements before credit or replacement parts can be issued. (If you are unsure of these requirements, please ask your Regitar Sales Representative before returning product.)

c. The items to be returned should be securely packaged, listed as currently supplied at the time of return, and returned prepaid to the following address: REGITAR U.S.A., INC 2575 Container Drive Montgomery, AL 36109 Attn: RGA Controller

d. Parts must be in new and resalable condition, in the original package (when applicable), with part numbers clearly marked. Parts purchased more than twelve (12) months prior to return shall not be considered as current.

e. Items returned must be accompanied by their original Invoice or the Invoice number and dates. Regitar shall have the sole determination of whether or not items are “current,” “unused,” and “undamaged,” and whether or not the proper Invoices or Invoice numbers and dates have been provided.

f. Special order items are not returnable for credit.

g. Unless authorized, shipment charges for collect returns will be debited from your return credit. Authorized collect shipments include defects due to a manufacturing error or a fault of Regitar.

h. Items will be tested upon receiving and if upon completion of testing, the returned items are found to be in good working condition, no credit will be issued and items will be returned to Customer, if requested, at the Customer’s expense.

i. Items returned that are not of Regitar manufacture or sale will not be credited. A handling charge may be imposed to return any item that is not of our manufacture or sale.

j. A 15% restocking fee may be applied to returns of nondefective items outside the twelve (12) month warranty period.

k. Credit on returned goods will be issued at purchase price.

l. For returned goods, only credit will be issued. No refunds or cash will be given.

10. Confidential Information: Any drawings, manuals, specifications or other information marked “CONFIDENTIAL” or similar legend, shall be considered as confidential and Customer shall not disclose such information to any third party or use such information for any purpose except as expressly agreed by Regitar in writing.1. Acceptance: Acceptance of any order by Regitar is conditional upon approval by Regitar. Acceptance is limited to the Terms and Conditions of Sale, and Regitar hereby objects to any modifications of these Terms and Conditions of sale unless agreed to in writing by Regitar.

2. Pricing and Discounts: Prices are in US Dollars. Prices are subject to change at Regitar’s discretion with or without prior notice. a. Applicable discounts will be computed on merchandise value only. 

3. Minimum Order or Charge: There is no minimum order amount or charge; however, Regitar reserves the right to change quantities to standard packages (case quantity) if indicated in the pricing structure.

4. Payment Terms: All payment terms are subject for approval and review based on credit references.

a. Open credit terms of payment are available to approved accounts from date of invoice unless otherwise specifically stated on the invoice. Please contact your Sales Representative for more details on open accounts.

b. Open account payments received after the agreed terms are subject to a late charge (assessed at prevailing rates) and past due accounts are subject to credit review. For defaulted accounts, all costs will be collected along with the account balance.

c. Regitar reserves the right to hold or cancel any orders or portions of orders if Customer fails to meet the approved requirements of credit terms of payment.

5. Taxes: The Customer agrees to bear all applicable taxes. Customer is responsible for all tax information including any exemptions or numbers.

6. Freight and Shipping Policy: All shipments are F.O.B. Montgomery, Alabama unless otherwise agreed upon by Regitar and Customer and are subject to shipping and handling charges.

a. All orders will be shipped via United Parcel Service (UPS) Ground unless otherwise specified by Customer. Under normal circumstances, most orders will ship within forty-eight (48) hours of placing the order. Due to large order volumes, weather conditions or circumstances beyond Regitar’s control, we will ship orders out as soon as possible.

b. Shipments to destinations outside of the U.S. must be through a U.S. based clearance agent, such as a freight forwarder.

c. No material will be shipped on consignment.

d. Any shipping discrepancies, including item or quantity, must be reported within ten (10) business days from Invoice date to Sales Representative or Customer Service.

e. Any discrepancies or errors due to the freight carrier are not the responsibility of Regitar. Any fees should be claimed with carrier.

f. Unless specified, Regitar reserves the right to choose the carrier of choice and is not responsible for any damages or loss due to carrier.

7. Order Cancellation: To cancel an order, please contact Sales Representative or Customer Service as soon as possible. Every effort will be made to accommodate cancellation of your order, as long as it has not shipped yet. Please note that if an order has shipped, it cannot be cancelled. If package is refused, then any subsequent charges or penalties imposed by the shipping carrier will be billed to Customer.

8. Warranty: Warranty only applies to products sold within the continental US. For all other locations, please contact your Sales Representative for details.

a. Regitar warrants that all parts sold will be of the kind and quality stated in the order or contract and will be free of defects in material and workmanship in normal use and service.

b. Regitar provides twelve (12) months warranty for the products purchased from the Invoice date. Liability is limited to credit issued or replacement of product at Customer’s discretion within twelve (12) months of Invoice date.

c. During warranty period, Regitar will issue credit for, or replace any parts, at our option, that are found to be defective while in normal use and proper installation. Regitar accepts no responsibility for misuse of its products, neglect, unauthorized alteration or improper installation.

d. Regitar is not liable for consequential damages, commercial loss, personal injury claims, or loss of profits.

e. Regitar is only liable for the replacement of the parts purchased from Regitar. Any additional claims such as transportation, repair or any consequential damages, commercial loss, personal injury or loss of profits are excepted from our warranty.

f. The replacement will not be responsible for any parts proved to be damaged by improper installation or found to be tampered, modification abused or misused or neglect after our analysis.

g. Any warranty claim is requested to list the defective parts by filling out the “Returned Goods Authorization” form for warranty approval. Please contact your Sales Representative for an RGA Number.

h. Defective parts must be returned to Regitar for analysis, if required.

i. This warranty is in lieu of any other warranty, whether expressed or implied.

9. Returned Goods Policy: Return shipment of new merchandise will be accepted and credit will be allowed subject to the following provisions:

a. A Returned Goods Authorization (RGA) number must be assigned by Regitar prior to returning. This RGA number must be prominently displayed on the package. Packages with no RGA number may be refused. Regitar reserves the right to refuse any return. Shipments sent back will be returned to Customer at Customer’s expense. Regitar reserves the right to accept or reject credit for returned goods. Please be advised that all RGA numbers are only valid for fortyfive (45) days from issue date. After expiration, you must acquire a new RGA number.

b. Issuance of this RGA number does not guarantee acceptance of the returned items. All returned items must meet the warranty requirements before credit or replacement parts can be issued. (If you are unsure of these requirements, please ask your Regitar Sales Representative before returning product.)

c. The items to be returned should be securely packaged, listed as currently supplied at the time of return, and returned prepaid to the following address: REGITAR U.S.A., INC 2575 Container Drive Montgomery, AL 36109 Attn: RGA Controller

d. Parts must be in new and resalable condition, in the original package (when applicable), with part numbers clearly marked. Parts purchased more than twelve (12) months prior to return shall not be considered as current.

e. Items returned must be accompanied by their original Invoice or the Invoice number and dates. Regitar shall have the sole determination of whether or not items are “current,” “unused,” and “undamaged,” and whether or not the proper Invoices or Invoice numbers and dates have been provided.

f. Special order items are not returnable for credit.

g. Unless authorized, shipment charges for collect returns will be debited from your return credit. Authorized collect shipments include defects due to a manufacturing error or a fault of Regitar.

h. Items will be tested upon receiving and if upon completion of testing, the returned items are found to be in good working condition, no credit will be issued and items will be returned to Customer, if requested, at the Customer’s expense.

i. Items returned that are not of Regitar manufacture or sale will not be credited. A handling charge may be imposed to return any item that is not of our manufacture or sale.

j. A 15% restocking fee may be applied to returns of nondefective items outside the twelve (12) month warranty period.

k. Credit on returned goods will be issued at purchase price.

l. For returned goods, only credit will be issued. No refunds or cash will be given.

10. Confidential Information: Any drawings, manuals, specifications or other information marked “CONFIDENTIAL” or similar legend, shall be considered as confidential and Customer shall not disclose such information to any third party or use such information for any purpose except as expressly agreed by Regitar in writing.

FAQ’s for TPV08 Retrofit TPMS

Monitor, 4 Sensors (can be changed to specific vehicle application), Cables/Connectors.

No, this system only works for vehicles that do not have TPMS installed in the vehicle.

No, the Programmer Tool is only used with our Universal Sensors.

No, only the sensors need to be replaced. The monitor will recognize the new sensors.

No, it only monitors 4 wheels.

FAQ's for TPMS Sensors

Yes, our ATEQ and Snap-In adapters are designed to work with both Clamp-In and Snap-In sensor types. Both adapters will also allow you to program the sensors with and without the valve installed to the sensor.

Yes, our TPMS sensors are designed to communicate with all of the main TPMS scan tools.

Our MORE Sensors can now be programmed with ATEQ's Diagnostic Tools! The ATEQ Adapter allows users who have the main diagnostic tool manufactured by ATEQ to program our MORE Sensors.

Yes, our MORE Sensors and Direct-Fit Sensors are compatible with vehicles with a WAL TPMS.

Our MORE Sensors are infinitely re-programmable using the Programming Tool and our Direct-Fit Sensors are pre-programmed - ready to fit!

There is no special training required. The fitting process is the same as OE. Fitting instructions are on the "How to  Fit TPMS Sensors" page of our catalog and on the same page there is a QR code which will take you to a more in-depth video.

Both metal Clamp-In and rubber Snap-In valves can be supplied separately. See "Options" page in our catalog.

The typical battery life of our TPMS Sensors is more than 5 years.

FAQ's for TPMS Programming Tool

The Programming Tool includes 10 European languages: English, German, French, Spanish, Italian, Portuguese, Polish, Romanian, Russian, and Dutch.

Yes, software updates will be available free of charge for the life of the tool.

Quarterly updates will be made available through our website or contacting your Sales Representative. Download the software onto a USB device and insert it into the USB port on the Programming Tool. To complete the installation use the "USB Update" function from the "Main Menu" of the tool.

Our Programming Tool has been designed specifically to work with our MORE Sensors.

Yes, if the tool is within warranty, it can be repaired free of charge; however, if the tool is out of warranty, there will be a repair charge.

Yes, accessories can be purchased separately and will have their own part numbers.

If you have any additional questions, please contact us for further information.